Please allow 3-8 business days for your package to arrive. If you're a subscriber, orders process automatically every month, 2 months, or 3 months depending on your subscription type.
We offer free ground shipping on all orders of $50 and above to customers within the contiguous US. We use major carriers such as USPS, FEDEX, DHL.
We ship products only to street addresses in the United States. Please note that we do not ship products to APO/FPO, or PO boxes.
Currently we only ship to the USA. However, our goal is to grow and be able to ship internationally!
Once your order ships, we will send you an email providing the shipment tracking number(s). To see the detailed progress of your shipment, click on the tracking number link provided in your email. Please note that tracking details may not be active immediately with FedEx or any other carrier we engage. In that case, check back in a few hours or the following day.
We accept major credit cards, Paypal, Google Pay, and Meta Pay.
Your credit card will be charged as soon as your order is accepted and processed.
If your payment didn’t go through, please check that your credit card’s billing details (such as the security code and billing address) match what you have entered into our system.
We offer a 30-day risk-free guarantee—even if the product has been opened. We accept one opened product return per customer or household as part of our risk-free trial. After that, returns must be unopened and in original condition. We may decline returns if we detect repeated attempts from the same household. Start your return or exchange by entering your order number and email on our Return & Exchange page. We’ll send you a prepaid return label, so you can ship it back at no cost. Refunds will be processed to your original method of payment within 2–3 business days after we receive and inspect your return.
If you need to cancel or modify an order, please email us at customersupport@skinintegra.com as soon as possible. Our fulfillment center processes orders rapidly, but we will do our best to process your request.
You can view the order status on your Account Page, which will be updated after your order is placed and again once your order ships.
If your order hasn't arrived in 3-7 business days from the day it shipped out (which you can find on your tracking info), or there's something wrong with it, reach out to us as soon as you can. We'll get a replacement order out to you right away.
Simply select the subscribe option, select your preferred shipment frequency and then check out. You will receive an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the subscription section of your account. Changes to orders can be made anytime before the next scheduled shipment date.
You can cancel your subscription at any time by going to your account page, selecting "My Subscriptions" and clicking "View" on your plan.
